General FAQ

What is Lost Woods?

Lost Woods is a small, family business based in Tempe, AZ. We sell exclusive and limited edition apparel. We also offer custom merch services, including screen printing, direct to garment and enamel pins.

What Does "Unfulfilled" Mean?

If your order status is unfulfilled, it just means that your order has not shipped yet.

When Will My Order Ship?

In-Stock items ship in 2 to 5 business days. If you're ordering a pre-order item, check the product details to see the estimated shipping date. If you're ordering custom merchandise, please speak with your Lost Woods rep.

How Do You Print Your Shirts?

We use two different printing methods at Lost Woods and none of those include transfer paper or heat pressing designs onto a t-shirt. We print all of our art directly onto our shirts using the two most popular and durable processes in the industry. S

Do You Offer Wholesale Pricing?

Yes! We do have a Wholesale program. If you are interested, please contact our support team.

Will My Shirt Match The Image On The Screen?

The short answer is, yes. It will be a reasonable representation of what you see on your screen. The product images that you see on our website are all digital mock ups and are digital representations of the products that we offer. But we do go throu

Where Can I Find Your Terms?

You can find our terms on our website by clicking here.

Help! I Want To Add A Shirt To My Order.

We know that it can be a struggle to choose between shirts sometimes and we also know that sometimes that adorable little angel on your shoulder convinces you that you really do need that third, fourth, or seventeenth shirt in your order. So how do y

How Can I Update My Shipping Address?

Unfortunately, it is not possible to update your shipping address from your account. However, that doesn't mean that we can't do our best to make the change for you. Please keep in mind that if we are not notified about the change before the order is

Can I Change The Size Of A Shirt In My Order?

We are able to make the change from you as long as the item is in stock and as long as your order has not shipped and the status remains "unfulfilled". If you need to make a change, please contact our support team right away.

How Can I Contact Customer Service/Support?

To contact our support team, please contact us by filling out this form. Our support team is available Monday through Friday 9 to 5 PST. Depending on volume, responses may take up to a business day.