Lost Woods

To contact our support team, please contact us by <a href="https://lost-woods.gorgias.help/en-US/contact">filling out this form</a>.Our support team is available Monday through Friday 9 to 5 PST. Depending on volume, responses may take up to a business day.

To contact our support team, please contact us by filling out this form. Our support team is available Monday through Friday 9 to 5 PST. Depending on volume, responses may take up to a business day.

How Can I Contact Customer Service/Support?

General FAQ

What is Lost Woods?

What Does "Unfulfilled" Mean?

When Will My Order Ship?

How Do You Print Your Shirts?

Do You Offer Wholesale Pricing?

Will My Shirt Match The Image On The Screen?

Where Can I Find Your Terms?

Help! I Want To Add A Shirt To My Order.

How Can I Update My Shipping Address?

Can I Change The Size Of A Shirt In My Order?

What is your turnaround time for Screen Printing?

How much does each shirt cost for Screen Printing?

Can I get my order sooner? Like... really soon?

How can I get a quote from Lost Woods?

Can I order five shirts for my Uncle's Raccoon's Birthday Party?

Can I mix and match shirt and ink colors?

How many colors can you print at Lost Woods?

Can you meet/beat a competitors quote?

Can I change my order if it hasn't been printed yet?

Screen Printing FAQ's

Can I submit my own Artwork?

What are your Artwork requirements?

What if I don't have my own Artwork?

Can I specify what colors I want printed?

Can you provide print samples?

Do you provide a digital mockup for my order?

Artwork FAQ's

I'm missing shirts. Where are they?

Why is the inside of my shirt sticky?

Why are there lines around the design on my shirts?

Why do the colors look different from my phone/computer?

Order Issues FAQ's

What is your turnaround time for Direct to Garment?

Screen Printing vs. Direct to Garment (DTG): When to choose which?

How much does each shirt cost for Direct to Garment?

How many colors can you print at Lost Woods using DTG?

Direct to Garment FAQ's

Why is the outside of my shirt sticky?

Order Issue FAQ's

What is your turnaround time for Enamel Pins?

What's the difference between Hard and Soft Enamel?

What are the art requirements for Enamel Pins?

What plating options are available for Enamel Pins?

What options do you offer for pin backs/clutches?

What colors can I choose from for my Enamel Pins?

Can I have different variants for my Enamel Pin order?

Can you create art for an Enamel Pin from my ideas?

Do you offer packaging and finishing options?

I'm missing pins. Where are they?

Enamel Pin FAQ's

Do you offer Free Shipping? (US)

When Will My Order Arrive? (Within The US)

When Will My Order Arrive? (International)

How Much Does Shipping Cost? (Within the US)

How Much Does Shipping Cost? (International)

Tracking Number Says Delivered, But I Have Not Received Order.

Why Isn't My Tracking Number Working? (International)

Why Is My Package Being Returned To Arizona?

Help! My Order Hasn't Arrived. (Within the US)

Help! My Order Hasn't Arrived. (International)

How Can I Track My Order?

Do I Have To Pay Custom's Fees?

Shipping to the UK

Do you offer Free Shipping? (International)

Shipping FAQ

What Is Your Return Policy?

Help! There Was a Problem With My Order.

Can I Exchange My Shirt For A Different Size?

Returns & Exchanges

What forms of payment do you accept?

Do You Offer Store Credit Or Gift Cards?

When is payment due for my order?

Do I have to pay tax on my order?

Why Is My Credit Card Being Declined?

Can I Use More Than One Discount Code Per Order?

What Is Your Coupon / Promotion Policy?

Payment FAQ's

How Can I Submit Artwork?

Who Designs Shirts for Lost Woods?

What Are The Size Limitations / Art Requirements For Art Files?

Artist Payments

Artist FAQ's

How Can I Contact Customer Service/Support?Updated a year ago