Tracking Number Says Delivered, But I Have Not Received Order.Updated a year ago

Unfortunately, there are quite a few reasons that your order has been marked as delivered but you have not received it yet. In general, the USPS does a decent job with delivering packages before they mark them as delivered. However, we have seen quite a few occasions where an order was marked as delivered, but the order did not show up for a few more days, so please be patient.

In the meantime, it cannot hurt to check with your friends, family, or roommates to see if they might have picked the package up. Please do keep in mind that our orders are sent out in 11" x 13" poly-mailers that may be relatively small. We have heard many occasions where a spouse or family member has picked up the package and forgot to give it to the intended customer.

We also recommend that you contact your local USPS branch and check in with your neighbors. Sometimes there are mix-ups and they are delivered to the wrong address. If you give your local post office your tracking number, they generally have more information and should be able to help you more.

Unfortunately, there is only so much that we can do from our end here in Tempe. We all day dream about the day where we are able to borrow Santa's sleigh and time management skills, so that we can hand deliver them to each and everyone of you. But we're not there just yet.

If you have done everything above and still need help, please contact our please contact our Support Team.

We will still do everything that we can to assist you in finding your package. You will need to contact us within 30 days of the expected delivery date in order to receive a replacement or refund.

If you do not contact us within this time frame, we are unable to help.