Help! My Order Hasn't Arrived. (Within the US)Updated a year ago

If your order has been marked as shipped and has not arrived, please refer to your tracking number.  Your tracking number should give you an estimated delivery date. Please keep in mind that this is an estimated date. There are multiple factors that could effect delivery time including inclement weather.

If it is well past the expected delivery date, please contact your local USPS and provide them with your tracking information. They are able to see quite a bit more than we are (and even our local USPS) and can be of assistance in helping to locate your package. If you have done this and they are unable to help, please feel free to reach out to our support team and we will do what we can to assist you.

If your order has been marked as delivered, but it has not arrived yet. Please refer to the article above in our Frequently Asked Questions to get a better idea on what might be happening.