Do I Have To Pay Custom's Fees?Updated a year ago

The short answer is: Buyers are responsible for Custom's Fees.

It is very unfortunate, but custom's fees are something that are out of our control and is something that is becoming a much more complicated situation by the day.

We do pay our shipping company for our orders to be shipped to their destination and we cover the shipping charges in their entirety. Unfortunately, International Shipping is not cheap. In fact, we lose money on almost all of our international shipments as is, but we take the hit because we love that we're able to send things to people in our community from all over the world.

The unpaid fees that are being requested are Customs or VAT fees that are being charged by your individual country.

Fees are based on the value of the package and each country has its own ruling as to what they charge (or don't charge) fees for. With some countries, it is based on the physical size of the packaging and with others, it is orders with a value of $25 or more. There are many variables that cause a package to be inspected and from there, they charge the fees they deem appropriate. These are the fees that are being requested of you.

There are attempts to make rules for this more uniform, but sadly, that also looks like they are trying to increase these fees. At the moment, we are seeing a lot of changes primarily in Europe with the intention to encourage people to try and buy locally.

We wish that we had more control or that we could legally bypass how this process works, but it is something that is out of our hands. We cannot change your orders to be marked as gifts.